Terms of service

Terms of Service

Last updated: July 6, 2026

Welcome to plushiesusa.

These Terms of Service apply to your access to and use of https://plushiesusa.com/ and any products, services, content, features, or purchases made through our online store.

By visiting our website, browsing our products, placing an order, or using any part of our service, you agree to be bound by these Terms of Service. Please read them carefully before using our website.

If you do not agree to these Terms of Service, you should not use our website or place an order through our store.

1. General Conditions

By using this website, you confirm that you are at least the age of majority in your country, state, or region, or that you are using this website with the involvement and consent of a parent or legal guardian.

You may not use our website, products, or services for any illegal, unauthorized, harmful, or fraudulent purpose.

You agree not to violate any applicable laws, regulations, intellectual property rights, or the rights of others when using our website.

We reserve the right to refuse service, cancel orders, limit access, or terminate use of our website where we believe it is necessary to protect our business, customers, website security, or legal rights.

1. Online Store Terms

You agree not to reproduce, duplicate, copy, sell, resell, exploit, or misuse any part of our website, products, product pages, images, descriptions, designs, branding, or service without our written permission.

You must not transmit viruses, malicious code, harmful files, spam, or any content that may interfere with the operation, security, or performance of our website.

Any violation of these Terms of Service may result in the immediate termination of your access to our services.

1. Product Information

We make reasonable efforts to display product descriptions, images, colors, sizes, pricing, and availability as accurately as possible.

However, we do not guarantee that all product information is always error-free, complete, current, or perfectly accurate.

Product colors may appear slightly different depending on your screen, device, lighting conditions, or photography settings.

Product measurements may vary slightly due to manual measurement, material softness, packaging compression, or product structure.

Product packaging may vary depending on item type, fulfillment location, shipping method, or operational needs.

If you have questions about a product before placing an order, please contact us at support@plushiesusa.com.

1. Product Use and Age Guidance

Some products sold on our website may be decorative, collectible, gift-oriented, or intended for general personal use.

If a product is intended for children, customers should carefully review the product page, age guidance, product structure, size, material information, and any applicable warnings before purchase.

Unless clearly stated on the product page, our products should not be assumed to be suitable for infants, newborns, or all ages.

Customers are responsible for choosing products that are appropriate for the intended recipient, use scenario, and local requirements.

If you are unsure whether a product is suitable for a child, please contact us before purchasing.

1. Pricing and Payments

All prices are shown in the currency displayed at checkout.

We reserve the right to update prices, discounts, product availability, and promotions at any time without prior notice.

By placing an order, you confirm that the billing information, shipping information, contact information, and payment details you provide are accurate, current, and complete.

Payment must be successfully authorized before an order can be processed.

We may use third-party payment providers to securely process payments. We do not directly store your full credit card details on our own systems.

1. Orders and Acceptance

After you place an order, you may receive an order confirmation email. This confirms that we have received your order request, but it does not guarantee final acceptance of the order.

We reserve the right to accept, decline, cancel, limit, or modify an order for reasons including, but not limited to:

Product unavailability

Incorrect pricing or product information

Suspected fraud or unauthorized activity

Payment issues

Shipping restrictions

Incorrect or incomplete customer information

Orders that appear to be placed by resellers, distributors, or unauthorized commercial buyers

If we cancel an order after payment has been made, we will issue a refund to the original payment method where appropriate.

1. Shipping and Delivery

Shipping times, processing times, delivery estimates, and shipping methods may vary depending on the product, destination, order volume, fulfillment location, carrier performance, customs clearance, and other factors outside our control.

Delivery estimates are not guaranteed unless expressly stated.

Customers are responsible for providing a complete and accurate shipping address at checkout.

We are not responsible for delays, failed delivery, returned packages, or lost packages caused by incorrect or incomplete shipping information provided by the customer.

If your order is returned to us due to an incorrect address, failed delivery attempt, refusal of delivery, or failure to collect the package, additional shipping charges may apply.

1. Returns, Refunds, and Exchanges

Returns, refunds, exchanges, damaged items, incorrect items, and EU withdrawal requests are handled according to our Return and Refund Policy.

Please review our Return and Refund Policy before placing an order.

To request help with a return, refund, exchange, damaged item, or incorrect order, contact us at:

support@plushiesusa.com

1. Promotions, Discounts, and Gift Cards

Promotions, discount codes, gift cards, and special offers may be subject to additional conditions, expiration dates, exclusions, or usage limits.

Discount codes must be entered at checkout to apply.

We are not responsible for discount codes that are entered incorrectly, expired, unavailable, or not applied before an order is completed.

We reserve the right to modify, suspend, or cancel promotions at any time where permitted by applicable law.

1. Accuracy of Website Information

We try to keep website content accurate, current, and useful.

However, information on our website may occasionally contain typographical errors, inaccuracies, omissions, outdated information, or pricing mistakes.

We reserve the right to correct errors, update information, change product details, modify pricing, cancel orders, or adjust availability at any time without prior notice, including after an order has been submitted.

1. Third-Party Tools and Links

Our website may include links to third-party websites, apps, services, payment providers, shipping providers, or other external resources.

We are not responsible for the content, accuracy, privacy practices, security, policies, or performance of third-party websites or services.

Your use of third-party tools, links, or services is at your own risk and may be subject to the terms and policies of those third parties.

1. Intellectual Property

All content on this website, including but not limited to text, product descriptions, images, graphics, logos, icons, layouts, designs, videos, page structure, and branding, is owned by or licensed to plushiesusa, unless otherwise stated.

You may not copy, reproduce, modify, distribute, display, publish, sell, or use any website content for commercial purposes without our prior written permission.

All original character names, product concepts, visual designs, and brand materials remain the property of their respective owners.

1. User Comments, Reviews, and Submissions

If you submit reviews, comments, photos, feedback, messages, ideas, or other content to us, you agree that we may use, display, reproduce, edit, or publish that content where permitted by law and where reasonably related to our business.

You agree not to submit content that is unlawful, abusive, misleading, defamatory, obscene, infringing, harmful, or otherwise inappropriate.

We reserve the right to remove or refuse user-submitted content at our discretion.

1. Prohibited Uses

You are prohibited from using our website or services:

For any unlawful purpose

To violate any applicable law or regulation

To infringe upon intellectual property rights

To harass, abuse, insult, harm, defame, slander, intimidate, or discriminate

To submit false or misleading information

To upload or transmit viruses, malware, or harmful code

To collect or track personal information of others without permission

To interfere with website security or functionality

To attempt unauthorized access to our systems

To place fraudulent or unauthorized orders

To misuse promotions, discount codes, refunds, returns, or chargeback processes

We reserve the right to terminate access to our website or services for any prohibited use.

1. Disclaimer of Warranties

Our website, products, and services are provided on an “as available” and “as provided” basis, except where expressly stated otherwise or required by applicable law.

We do not guarantee that our website will always be uninterrupted, secure, timely, error-free, or free from harmful components.

We do not guarantee that product descriptions, images, colors, measurements, availability, or website content will always be completely accurate or current.

Nothing in these Terms of Service limits any consumer rights that cannot be limited under applicable law.

1. Limitation of Liability

To the fullest extent permitted by applicable law, plushiesusa shall not be liable for any indirect, incidental, special, consequential, punitive, or similar damages arising from your use of our website, products, or services.

This includes, but is not limited to, loss of profits, loss of revenue, loss of data, business interruption, or other damages related to website use, product use, order issues, delivery delays, or third-party services.

Some jurisdictions do not allow certain limitations of liability. In those cases, our liability will be limited to the maximum extent permitted by law.

1. Indemnification

You agree to indemnify and hold harmless plushiesusa, its owners, operators, employees, contractors, service providers, and partners from any claim, demand, loss, liability, damage, cost, or expense arising from your breach of these Terms of Service, your misuse of our website, your violation of any law, or your violation of the rights of another person or entity.

1. Privacy

Your use of our website is also governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, disclose, and protect your personal information.

1. Severability

If any part of these Terms of Service is found to be unlawful, void, or unenforceable, that part will be enforced to the maximum extent permitted by law, and the remaining parts will remain valid and enforceable.

1. Changes to These Terms

We reserve the right to update, modify, or replace any part of these Terms of Service at any time.

Any updates will be posted on this page with a revised “Last updated” date.

Your continued use of our website after changes are posted means you accept the updated Terms of Service.

1. Contact Information

If you have any questions about these Terms of Service, please contact us:

plushiesusa
Website: https://plushiesusa.com/
Email: support@plushiesusa.com
Address:
C. CRUZ (DE LA) 0006 01 PBJ
28240 HOYO DE MANZANARES
Madrid Province,