Support Center
Your questions, answered.
Practical help with choosing, caring for and ordering your plush.
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Choosing your plush
Compare the listed measurements for your selected product with the space where it will go. Check what is being measured, especially on designs with long ears or accessories. Our size guide can help.
Choose the style and size on the product page and review the selected image and option name before adding it to your cart. If a photo or option is unclear, contact us before ordering.
Follow the care instructions supplied for the specific item. Do not assume that every design is machine washable. Read the care guide or contact us if instructions are missing.
Read our shipping policy and return policy before ordering. For help with an existing order, include your order number when you contact us.