Refund policy
Return and Refund Policy
Last updated: July 6, 2026
Thank you for shopping at plushiesusa.
This Return and Refund Policy explains how returns, exchanges, refunds, damaged items, and EU withdrawal requests are handled for orders placed through https://plushiesusa.com/.
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Return Window
We have a 30-day return policy.
This means you have 30 days after receiving your order to request a return, unless a different statutory right applies in your location.
To be eligible for a return, your item must be:
Unused and in the same condition that you received it
Returned with original tags, labels, accessories, and packaging where applicable
Free from stains, odors, damage, washing, alteration, or signs of use
Returned with the receipt, order confirmation, or other proof of purchase
Items that are sent back without first requesting a return may not be accepted.
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How to Start a Return
To start a return, please contact us at:
Please include the following information in your email:
Your order number
The email address used to place the order
The item or items you would like to return
The reason for the return
Photos, if the item arrived damaged, defective, or incorrect
If your return request is accepted, we will send you instructions on how and where to send your package.
Please do not send your item back before your return request has been approved.
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Return Address
Approved returns may need to be sent to the following address:
plushiesusa
C. CRUZ (DE LA) 0006 01 PBJ
28240 HOYO DE MANZANARES
Madrid Province, E
Please wait for our return instructions before shipping your package, as the correct return method may depend on your order, item type, and location.
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Return Shipping Costs
Unless otherwise required by applicable law, or unless the item is defective, damaged, or incorrect, customers are responsible for the cost of return shipping.
Original shipping costs are non-refundable where permitted by applicable law.
If a return shipping cost is deducted from your refund, we will clearly explain this before the refund is completed.
We recommend using a trackable shipping service when returning your item. We cannot guarantee that we will receive a returned package if it is shipped without tracking.
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Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item is defective, damaged, or if you received the wrong item, please contact us as soon as possible at:
Please include your order number and clear photos of the item, packaging, and any visible issue.
We will review the issue and help resolve it appropriately, which may include a replacement, refund, or other solution depending on the situation.
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Non-Returnable Items
Certain items cannot be returned, including:
Custom or personalized items
Gift cards
Items marked as final sale, where permitted by applicable law
Items that have been used, washed, altered, damaged, stained, scented, or are missing original packaging, tags, accessories, or parts
Items returned without prior approval
Please contact us at support@plushiesusa.com if you have questions about whether your item is eligible for return.
This does not limit any statutory rights that may apply in your location.
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Exchanges
The fastest way to receive a different item is to return the item you have, and once the return is accepted, place a separate order for the new item.
If your item arrived damaged, defective, or incorrect, please contact us first so we can review the issue before you place a new order.
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Refunds
We will notify you once we have received and inspected your return.
If your refund is approved, the refund will be issued to your original payment method within 10 business days.
Please note that it may take additional time for your bank, credit card company, or payment provider to process and post the refund to your account.
If more than 15 business days have passed since we approved your refund, please contact us at:
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European Union 14-Day Cooling-Off Period
If your order is shipped to a customer in the European Union, you may have the right to cancel or withdraw from your order within 14 days of receiving the goods, without giving a reason, unless a legal exception applies.
To exercise this right, please contact us at:
Please include:
Your full name
Your order number
The email address used to place the order
The item or items you wish to return
A clear statement that you wish to withdraw from the purchase contract
Where an electronic withdrawal function is available on our online store, eligible EU customers may also use that function to submit a withdrawal request.
For eligible EU withdrawals, returned items must be sent back without undue delay and no later than 14 days from the day you tell us that you wish to withdraw from the contract, unless we provide different instructions.
Returned items must be unused, in the same condition that you received them, and returned with original packaging, tags, accessories, and proof of purchase where applicable.
For eligible EU withdrawals, we will refund eligible payments as required by applicable law. We may withhold the refund until we have received the returned goods or until you provide evidence that the goods have been sent back, whichever occurs first.
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Contact Information
If you have any questions about this Return and Refund Policy, please contact us:
plushiesusa
Website: https://plushiesusa.com/
Email: support@plushiesusa.com