Shipping policy

Shipping Policy

Last updated: July 6, 2026

Thank you for shopping with plushiesusa.

This Shipping Policy explains how we process, ship, and deliver orders placed through https://plushiesusa.com/.

Please read this policy carefully before placing an order.

  1. Order Processing

Orders are usually processed within 1–3 business days after payment has been confirmed.

Processing time may vary during holidays, high-order periods, product availability changes, address verification, payment review, or other operational circumstances.

Orders are generally not processed, shipped, or delivered on weekends or public holidays.

After your order has been processed and shipped, you will receive a shipping confirmation email with tracking information, when available.

  1. Estimated Delivery Time

Estimated delivery time is usually 7–15 business days after your order has been shipped.

Delivery times may vary depending on your location, shipping method, carrier performance, fulfillment location, customs clearance, weather conditions, holiday volume, and other factors outside our control.

Please note that delivery estimates are not guaranteed delivery dates.

Some orders may arrive earlier, while some may take longer due to carrier delays or other circumstances beyond our control.

  1. Shipping Rates

Shipping costs, if applicable, are calculated and displayed at checkout before payment is completed.

Shipping rates may vary depending on your location, order value, shipping method, product type, and available carrier options.

Any applicable customs duties, import taxes, brokerage fees, or local charges are the responsibility of the customer unless otherwise stated at checkout or required by applicable law.

  1. Shipping Destinations

Available shipping destinations may vary depending on product availability, carrier service coverage, fulfillment location, and legal or logistical restrictions.

If we are unable to ship to your address after your order is placed, we will contact you using the email address provided at checkout.

  1. Tracking Information

Once your order has shipped, you will receive a shipping confirmation email with tracking details, when available.

Please allow up to 48 hours for tracking information to update after the tracking number is issued.

If your tracking information has not updated for several business days, please contact us at:

support@plushiesusa.com

  1. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your shipping address before placing your order.

We are not responsible for delays, failed delivery, lost packages, returned packages, or additional shipping costs caused by incorrect, incomplete, or outdated shipping information provided by the customer.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible at:

support@plushiesusa.com

We will try to help, but we cannot guarantee that an address can be changed after an order has been processed or shipped.

  1. Failed Delivery or Returned Packages

If a package is returned to us because of an incorrect address, failed delivery attempt, refusal of delivery, or failure to collect the package, we may contact you to arrange reshipment where possible.

Additional shipping charges may apply for reshipment.

If a refund is requested for an order returned due to customer address error, refused delivery, or failure to collect the package, original shipping costs and return shipping costs may be deducted from the refund where permitted by applicable law.

  1. Lost Packages

If you believe your package is lost in transit, please contact us at:

support@plushiesusa.com

Please include your order number and tracking information.

We will review the tracking details and may work with the carrier to help investigate the issue.

A package is not considered lost simply because tracking updates are delayed. Carrier tracking may take time to update, especially during peak periods, customs processing, or long-distance transit.

  1. Damaged Packages

If your package arrives damaged, please contact us as soon as possible at:

support@plushiesusa.com

Please include:

Your order number

Clear photos of the damaged package

Clear photos of the item

Photos of the shipping label and outer packaging, if available

We will review the issue and help determine the appropriate solution.

  1. Split Shipments

Some orders may be shipped in separate packages due to product availability, item size, fulfillment location, or shipping method.

If your order is split into multiple shipments, you may receive more than one tracking number.

  1. Delivery Delays

While we do our best to provide clear shipping estimates, delays may occur.

Possible causes of delay include:

Carrier delays

High seasonal order volume

Public holidays

Weather conditions

Customs clearance

Address verification issues

Payment review

Remote delivery locations

Operational or fulfillment delays

We are not responsible for delays caused by carriers, customs authorities, incorrect customer information, or events outside our reasonable control.

  1. Order Changes After Shipping

Once an order has shipped, we may not be able to change the shipping address, shipping method, recipient name, or delivery instructions.

Please contact the carrier directly if your package is already in transit and you need to request a delivery adjustment.

  1. Contact Information

If you have any questions about this Shipping Policy or need help with your order, please contact us:

plushiesusa
Website: https://plushiesusa.com/
Email: support@plushiesusa.com
Address:
C. CRUZ (DE LA) 0006 01 PBJ
28240 HOYO DE MANZANARES
Madrid Province,